Refund policy
A straightforward process for paid learning services that have not yet been used.
Last updated: 8 November 2026 · This policy is currently in English.14-day unused-service refund
You may request a full refund within 14 calendar days of purchase if the paid service has not started. A webinar or private lesson is unused when you have not attended it and we have not delivered personalized lesson work for that purchase.
Partly delivered services
For a bundle where some sessions have been delivered, we will refund the unused portion requested within 14 calendar days of purchase. We will explain the calculation before processing it. Any stronger cancellation or refund right under applicable law remains available.
If we cancel
If Your Wolf Academy cancels a paid session and cannot provide a suitable replacement, you may choose a full refund for that undelivered session. We will not charge you for a session we do not deliver.
How to request a refund
Open the enquiry form and include the service bought and your request in the message field. Use the same email address as your purchase. We will confirm receipt and return an approved refund to the original payment method within 14 days; your payment provider may take additional time to show it.
Statutory rights
This policy adds to, and does not limit, cancellation, withdrawal or consumer rights that apply where you live. Contact us if you believe a service was not delivered as described.
Questions?
Open the enquiry form to contact Your Wolf Academy. You can also read our terms and conditions, refund policy, and privacy policy.